Return & Refund Policy
We stand behind our products. If for any reason you are not completely satisfied with your Anna Lily product, our return policy guarantees you to return your order without any reason within 30 days after receiving. After 30 days we're not able to cancel your order anymore.
If you would like to exchange an item for a different size/version, you can return your item to us for a refund, and then place a new order to get the item of your choice. We will refund the money of the returned item to you.
Please send us an email if you would like to return your item(s). We will provide you with the appropriate postage details.
Please be very careful when trying products on, we will not be able to arrange an exchange or refund for any item returned to us with any marks, stains or any damage. Thoroughly inspect items as soon as they are received: as we will only accept products returned to us in their original condition.
If you receive incorrect or damaged products, we will send you a new product at our expense. Shipping charges are non-refundable. When you have returned an item to us, the money will be returned to the same form of payment used with the order.
For more information, please check our terms & conditions.