This page was last modified on 24-5-2018
Use of our services
When you register for one of our services, we ask you for personal information. This data is used to provide the service. The data is stored on Anna's own secure servers Lily™ or those of third parties. We will not combine this information with any other personal information we may have.
When you use our services, we may collect the following information:
First name and surname
The IP address
Other personal information that you actively provide, for example by creating a profile on this website, in correspondence and by telephone.
Information about your activities on our website
Information about your surfing behaviour on various websites (e.g. because this company is part of an advertising network)
Internet browser and device type
Bank account number
Reasons for processing
In general, we process your personal data for the following purposes:
Processing your payment
Shipping of our products
Sending our newsletter
To be able to call or contact you by e-mail if this is necessary for the performance of our services
to inform you about changes to our services and products
Anna Lily™ analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.
Anna Lily™ also processes personal data when we are legally obliged to do so, such as data required for our tax return.
If you send e-mails or other messages to us, we may retain those messages. Sometimes we may ask you for personal information that is relevant to the situation. This enables us to process your questions and answer your inquiries. The data is stored on Anna Lily™'s own secure servers or those of third parties. We will not combine this information with any other personal information we may have.
We collect data for research purposes in order to better understand our customers and adapt our services accordingly.
This website uses "cookies" (small text files that are stored on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Anna Lily™'s own secure servers or those of a third party. We use this information to track how you use the website, to generate reports on website activity and to provide other services related to website activity and internet usage.
The information is not passed on to third parties, with the exception of the web applications we use for our web shop. This includes the WebshopKeur rating system. This information will only be used for the purpose of the application and will not be distributed further. Furthermore, in some cases the information can be exchanged internally. Our employees are obliged to respect the confidentiality of your information.
Text Marketing Terms and Conditions
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Choices for personal data
We offer all visitors the opportunity to view, change or delete the personal data provided to us.
Change/cancel service newsletter
At the end of each mailing you will find the option to change your details or cancel your subscription.
If you would like to change your data or have yourself removed from our files, please contact us. See contact details below.
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