Help Center

At Anna Lily™ we believe that the best products should be accessible to everyone, so shipping costs should not be an obstacle. In other words: we pay the shipping costs on our own account.

Anna Lily™ is very concerned about the environment, so we find it nonsensical that some companies have several warehouses and the packages sometimes travel unnecessarily long distances. We have close relationships with the suppliers of our products and have decided to send our parcels directly from there.  In this way we save costs for transport and storage and can offer our products many times cheaper than our competitors.  Therefore the delivery time is a little longer than normal, expect about 14 to 25 working days.

We remind you of our delivery times, our products are shipped directly from our suppliers. For this reason the delivery time is a little longer than you might be used to. Therefore, please consider an average delivery time of 14 to 25 working days after processing your order. You can track your order at any time via our Track & Trace page. 

Did you not receive your order after the specified delivery time? Then please contact us at: info@anna-lily.com

We do not use minimum order quantities to ensure that everyone can live in a world where the most beautiful and unique products are accessible. You can simply choose a beautiful ring in the webshop, order it and we will do the rest for you! international taxes might be applied depending on your country's taxes policy.

Yeah, a hundred percent. You don't have to worry about anything going wrong with the transaction. Besides the guarantee of your bank, credit card or PayPal, you also have the guarantee that you are doing business with a real company that obeys the law. All orders are paid 100% and if you are not satisfied, you can always exchange your product or get your money back.

Returning a product is very easy, you just need to contact us through our contact form, then you can return the product, we will make sure that the money is back on your account within 14 days.